Regulations

1. GENERAL PROVISIONS

2. ELECTRONIC SERVICES ONLINE STORE

3. CONDITIONS FOR ENTERING INTO THE AGREEMENT OF SALE

4. METHODS AND TERMS OF PAYMENT FOR PRODUCT

5. COST, METHODS AND TIME OF DELIVERY

6. COMPLAINTS

7. EXTRAJUDICIAL MEANS OF A HEARING ON CLAIMS AND ACTIONS AND ACCESS TO THESE PROCEDURES

8. RIGHT OF WITHDRAWAL

9. PROVISIONS FOR ENTREPRENEUR

10. FINAL

 

Online Store Stepstick.pl cares about consumer rights. The consumer may not waive the rights conferred on him by the Act on Consumer Rights. The provisions of the agreements less favorable to the consumer than the provisions of the Act on Consumer Rights will be void and, in their place, the provisions of the Law on Consumer Rights. Consequently, the provisions of these Regulations are not intended to exclude or limit any consumer rights conferred on them by mandatory provisions of law, and any possible doubts should be explained for the benefit of the consumer. In the event of any inconsistency provisions of these Regulations with the above provisions, priority is given to these provisions and should be used.

 

1. GENERAL PROVISIONS

1.1. Online Store available at the Internet address www.stepstick.pl is run by Hanna Husak conducting business under the name TJT Jakub Husak (address: Asfaltowa 8a Str, 05-092 Łomianki, Poland), Tax ID: 5252005904, e-mail: kontakt@stepstick.pl, phone number: (+48) 883 688 080

1.2. These Regulations is aimed at both consumers and traders availing the online shop (except point. 9 of the Rules, which is addressed only to entrepreneurs).

1.3. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data processed for purposes within the scope and based on the principles outlined in the Privacy Policy published on pages Shop. Providing personal data is voluntary. Any person whose personal data processing service provider has the right to ask for their content and the right to update and amend it.

1.4. Definitions:

1.4.1. WORKING DAY - one day from Monday to Friday excluding public holidays.

1.4.2. ORDER FORM - an electronic service, interactive form available in the online store that allows submission of orders, in particular by adding products to the electronic cart and establish conditions Purchase Agreement, including the method of delivery and payment.

1.4.3. CUSTOMER - (1) a natural person having full capacity to act, and in the cases provided for by the rules generally applicable as a natural person having limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law recognizes the legal capacity, which has concluded or intends to conclude a Purchase Agreement with the Seller.

1.4.4. The Civil Code - Civil Code Act of 23 April 1964. (Journal of Laws No. 16, pos. 93, as amended.).

1.4.5. PRODUCT - available online issue in favor of moving Purchase Agreement between the Customer and Reseller.

1.4.6. Regulations - these Regulations Shop.

1.4.7. SHOP - www.stepstick.pl.

1.4.8. SELLER; SERVICE PROVIDER - Jakub Husak conducting business under the name TJT Jakub Husak (address: Asfaltowa 8a Str, 05-092 Łomianki, Poland), Tax ID: 5252005904, e-mail: kontakt@stepstick.pl, phone number: (+48) 883 688 080

1.4.9. AGREEMENT FOR SALE - Product sales contract concluded between the customer and the dealer via the Online Store.

1.4.10. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Client through the online store.

1.4.11. The Service Recipient - (1) a natural person having full capacity to act, and in the cases provided for by the rules generally applicable as a natural person having limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law recognizes the legal capacity, uses or intends to use the Electronic Services.

1.4.12. Contract - the Customer's submitted by the Order Form and aimed directly to the Product Sale Agreement with the Seller.

1.4.13 CONSUMER RIGHTS ACT, ACT - Act of 30 May 2014. On consumer rights.

 

 

2. ELECTRONIC SERVICES ONLINE STORE

2.1. The online store offers the following Online Services: Order Form.

2.1.1. Order Form - use of the Order Form starts when the customer first add the Product to the electronic basket in the Online Shop. Submission of orders after the execution by the Client, including the next two steps - (1) after completing the Order Form and (2) click on the online shop after completing the Order Form the "Confirm Purchase" - until then, there is the possibility of self-modification of input data. The Order Form is necessary to provide the Customer with the following data:: name / company name, address (street, house / apartment, zip code, city, country), email address, daytime telephone number and information concerning the Sale Agreement: Product / s, the quantity of product / s, place and manner of delivery of the Product / s, method of payment. For customers who are not consumers it is necessary to also provide the company name and tax identification number.

2.2. Electronic Service Request Form is provided free of charge, and a one-off and is terminated at the time of placing the Order through it, or at the time of receipt of an early termination of contracts through it by the Client.

2.3. The technical requirements necessary to work with the ICT system used by the Service Provider:

2.3.1. Computer, laptop or other multimedia device with Internet access.

2.3.2. Access to e-mail.

2.3.3. Web browser: Mozilla Firefox 11.0 and higher or Internet Explorer version 7.0 and higher, Opera 7.0 or higher, Google Chrome version 12.0.0 and higher.

2.3.4. The recommended minimum screen resolution of 1024x768.

2.3.5. Inclusion in the web browser the possibility of writing cookies and Javascript.

2.4. The Client is obliged to use the Internet Store in accordance with the law and morality whereas respect for personal rights and copyright and intellectual property Service Provider and third parties. The Client is obliged to input consistent with the facts. A recipient spaces non-delivery of illegal content.

2.5. The complaints procedure:

2.5.1. Complaints related to the provision of electronic services by the Service and other complaints related to the operation of the Online Store (with the exception of complaint procedures Product, which was designated in point. 6 and 7 of the Regulations) The user may consist, for example:

2.5.1.1. writing to the address: Asfaltowa 8a Str, 05-092 Łomianki, Poland;

2.5.1.2. in electronic form via e-mail to the following address: kontakt@stepstick.pl;

2.5.2. It is recommended to pass by the Client in the description of the complaint: (1) the information and circumstances relating to the subject of complaints, in particular the type and date of irregularities; (2) require the Client; and (3) the contact details of the complaining - this will facilitate and expedite the consideration of the complaint by the Service Provider. The requirements stated in the preceding sentence shall take the form of recommendations only and do not affect the effectiveness of the complaints lodged with the description of the recommended without complaint.

2.5.3. To respond to the complaint by the Service Provider shall immediately, not later than within 14 calendar days from the date of its submission.

 

3. CONDITIONS FOR ENTERING INTO THE AGREEMENT OF SALE

3.1. Conclusion of the Sale Agreement between the Customer and the Seller shall after the Customer orders using the order form in the Online Shop in accordance with paragraph. 2.1.1. Regulations.

3.2. Product price shown on the online shop are given in Polish zloty and includes taxes. With a total price inclusive of taxes, the Product which is the subject of the Order, as well as delivery costs (including charges for transport, delivery and postal services) and other costs, and if you can not determine the amount of those fees - the obligation to pay them, the client is informed on the online store when placing orders, including at the time of the expression by the customer to be bound by the Sales Agreement.

3.3. The procedure Sale Agreement in the Online Shop using the order form

3.3.1. Conclusion of the Sale Agreement between the Customer and the Seller shall after the Customer Order in the Online Shop in accordance with paragraph. 2.1.1 of the Regulations.

3.3.2. After ordering Seller shall immediately confirm its receipt and concurrently Order for execution. Confirming receipt of the order and his acceptance to implement by sending the Seller to the Customer appropriate e-mail message to a specified during the order process e-mail client, which includes at least a statement Sellers receipt of the Order and its adoption to implementation and confirmation of the Purchase Agreement. Upon receipt of the above e-mail address is concluded Purchase Agreement between the Customer and Reseller.

3.4. Consolidation, security, and providing the customer the concluded Purchase Agreement occurs through (1) the provision of these Regulations on an online store, and (2) send the customer an e-mail referred to in point. 3.3.2. Regulations. The content of the Sale Agreement is further perpetuated and secured in a computer system vendors Online Shop.

 

4. METHODS AND TERMS OF PAYMENT FOR PRODUCT

4.1. Seller provides the following methods of payment under the Contract of Sale:

4.1.1. Cash On Delivery (only in Poland).

4.1.2. Traditional transfer payment to the bank account of the Seller.

4.1.2.1. Bank: mBank SA, BIC: BREXPLPWMBK

4.1.2.2. Account number: IBAN: PL02114020040000370276570846, Name of holder bank account: TJT JAKUB HUSAK

 

4.1.3. Electronic payments through the service Tpay.com (Transferuj.pl) - possible actual methods of payment are set out at the online shop in the "Methods of payment" and on the website https://transferuj.pl.

4.1.4 Electronic payments and credit card services through PayPal.com - possible the actual methods of payment are set out at the online shop in the "Methods of payment" and on the website https://www.paypal.com/pl

4.2. Settlement of transactions and electronic payments by credit card are carried out at the choice of the customer through the service Tpay.com (Transferuj.pl) or PayPal.com.

4.3. Support for electronic payments and payment cards maintained by:

4.3.1. Transferuj.pl - Payment Integrator company National Joint Stock Company (formerly Brachia Sp. J.) headquartered in Poznan (business address: St. Martin 73/6, 61-808 Poznan) entered in the Register of the National Court Register under the number 0000412357, registration files kept by the District Court for Poznań - Nowe Miasto and Wilda, share capital of 4,798,500.00 zł fully paid, NIP: 7773061579.

4.3.2 PayPal.com - service is owned by PayPal (Europe) S.à rl & Cie, SCA, 5th floor 22-24 Boulevard Royal, L-2449, Luxembourg.

4.4. Payment deadline:

4.4.1. If you choose cash payment, transfer payments, electronic payments or credit card payments, you are obligated to make payment within 7 calendar days from the date of the Sale Agreement.

4.4.2. If you choose the payment "On delivery", you are obligated to make payment on delivery.

 

5. COST, TIME AND PRODUCT DELIVERY METHODS

5.1. Product delivery to the customer is paid for, unless the Purchase Agreement provides otherwise. Product Delivery costs (including fees for transportation, delivery and postal services) are indicated to Customer at the online store in the "Delivery" and when placing orders, including at the time of the expression by the customer to be bound by the Sales Agreement.

5.2. The seller shall give the customer following delivery methods:

5.2.1. Registered mail.

5.2.2. Courier, Courier COD (only in Poland).

5.3. Product delivery date to the customer amounts to 7 working days, unless the description of the Product or in the process of filing Orders are given a shorter deadline. In the case of products with different delivery dates, the delivery date is the longest given period, which may not exceed 7 Days. Starting point of delivery of the Product to the Customer calculated in the following manner:

5.3.1. If you choose the payment method the customer transfer, electronic payment or credit card - from the bank account or billing account Seller.

5.3.2. If you choose the payment method by the customer for delivery - from the date of the Sale Agreement.

 

6. COMPLAINTS

6.1. Basis and responsibilities of the Client Vendors, if sold product has a defect natural or legal person (warranty) are defined generally applicable laws, in particular the Civil Code.

6.2. Seller is obliged to provide the Customer with product without defects.

6.3. The complaint may be filed by the Client, for example:

6.3.1. writing to the address: Asfaltowa 8a Street, 05-092 Łomianki, Poland;

6.3.2. in electronic form via e-mail to the following address: kontakt@stepstick.pl;

6.4. It is recommended that the Customer put in the description of the complaint: (1) the information and circumstances relating to the subject of complaints, in particular the type and date of occurrence of the defect; (2) demand the way to bring the product into compliance with the Agreement of Sale or statements about price reduction or withdrawal from the Sales Agreement; and (3) the contact details of the complaining - this will facilitate and expedite the consideration of the complaint by the Seller. The requirements stated in the preceding sentence shall take the form of recommendations only and do not affect the effectiveness of the complaints lodged with the description of the recommended without complaint.

6.5. Seller will address customer complaints immediately, but no later than within 14 calendar days from the date of its submission. No comment on Sellers in the above period, the Seller considered the complaint to be justified.

6.6. Where to comment on the Seller a Customer complaint, or to execute the Customer's rights under warranty it will be necessary to provide the Product to the Seller, the customer will be asked by the Seller to deliver the Product at the expense of Seller at address: Asfaltowa 8a Street, 05-092 Łomianki, Poland. If, however, due to the type of defect, type of product or the way his mount to provide by Customer would have been impossible or excessively difficult, the Client will be asked to provide, upon prior appointment, Product Vendors in the place where the product is located.

6.7. Request provides a product referred to in point. 6.6. Rules shall not affect the deadline to respond to the complaint Sellers client referred to in point. 6.5 Regulations and to the right customer requests from the Seller dismantling the defective Product and reassembly of the Product after the exchange free of defects or removal of defects referred to in Art. 561 [1] of the Civil Code.

 

 

7. EXTRAJUDICIAL MEANS OF A HEARING ON CLAIMS AND ACTIONS AND ACCESS TO THESE PROCEDURES

7.1. Detailed information on the possibility of the customer who is a consumer of extrajudicial methods of complaint and redress and rules of access to these procedures are available on the premises and on the websites of district (municipal) consumer advocates, social organizations to which statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following sites Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

7.2. The customer who is a consumer has the following examples possibility of using extrajudicial means of dealing with complaints and redress:

7.2.1. The customer is entitled to ask for a permanent amicable consumer courts, referred to in Art. 37 of the Act of 15 December 2000. Trade Inspection (Journal of Laws, 2001 No. 4 pos. 25, as amended.), With a request for resolution of a dispute arising out of the sale agreement. Rules of organization and operation of permanent consumer courts of arbitration determines the justice ministry decree dated 25 September 2001. On the rules of organization and operation of permanent consumer courts of arbitration. (Journal of Laws 2001, No. 113, item. 1214).

7.2.2. The customer is entitled to ask the provincial inspector of Trade Inspection in accordance with Art. 36 of the Act of 15 December 2000. Trade Inspection (Journal of Laws, 2001 No. 4 pos. 25, as amended.), With a request to initiate a mediation procedure on amicable settlement of the dispute between Customer and Reseller. Information on rules and mode of mediation procedure conducted by the provincial inspector of Trade Inspection is available on the premises and on the websites of the Provincial Inspectorates of the Trade Inspection.

7.2.3. The customer can get free help on settlement of the dispute between the Customer and Reseller, also taking advantage of the free assistance of district (municipal) consumer ombudsman or social organization to which statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Tips are granted under the Consumer Federation toll-free consumer helpline number 800 007 707 and by the Association of Polish Consumers at porady@dlakonsumentow.pl email.

8. RIGHT OF WITHDRAWAL

8.1. A consumer who has a contract at a distance, may, within 14 calendar days to withdraw from it without giving any reason and at no cost, with the exception of those referred to in point. 8.8 Regulations. To meet the deadline is enough to send a statement before its expiry. The statement of withdrawal may be made, for example:

8.1.1. writing to the address: Asfaltowa 8a Street, 05-092 Łomianki, Poland;

8.1.2. in electronic form via e-mail to the following address: kontakt@stepstick.pl;

8.2. An exemplary model withdrawal form is contained in Annex 2 to the Law on Consumer Rights and additionally available at the online shop in the "Withdrawal". The consumer may use the model form, but it is not mandatory.

8.3. The period of withdrawal begins:

8.3.1. for contracts performed by the Seller seem product, being obliged to transfer his ownership (eg. Buyer) - from taking the Product in the possession of the consumer or person designated by the third party other than the carrier, and in the case of a contract which: (1) includes Many of the products that are delivered separately, in lots or in parts - from taking possession of the last Product, lot or piece; or (2) by the regular delivery of products for a fixed period - from taking possession of the first of the Products;

8.3.2. for other agreements - the date of the contract.

8.4. In the event of withdrawal from a distance contract is considered to be unmade.

8.5. The seller must promptly, but not later than within 14 calendar days of receipt of the declaration of the consumer to withdraw from the contract, return to the consumer all made by him payments, including the cost of delivery of the Product (excluding additional costs resulting from the Customer's method of delivery other than Plain cheapest shipping method available in the Online Shop). Seller shall refund the payment using the same method of payment, which used the consumer, unless the consumer has expressly agreed to a different way of return, which is not binding for him to no cost. If the Seller is not suggested that he receives a product from a consumer may withhold the reimbursement payments received from the consumer to the receipt of the Product back or the consumer has supplied evidence of his return, depending on which event occurs first.

8.6. The consumer is required immediately, but no later than within 14 calendar days from the date on which withdrew from the contract, return the Product to Seller or give it to a person authorized by the Seller to receive. The consumer may return the Product to the address: Asfaltowa 8a Street, 05-092 Łomianki, Poland.

8.7. The consumer is responsible for the reduction in value as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8.8. Possible costs related to the withdrawal by the consumer from the contract, which shall be borne by the consumer:

8.8.1. If the consumer has chosen method of delivery of the Product other than ordinary cheapest shipping method available in the online store, the Seller shall not be obliged to reimburse the consumer incurred by him extra cost.

8.8.2. The consumer bears the direct cost of returning the Product.

8.8.3. In the case of the product as a service, the pursuit of which - at the express request of the consumer - have started before the deadline to withdraw from the contract, the consumer who exercises his right of withdrawal after filing such a request, is obliged to pay for services completed up to the time of withdrawal. The amount of the payment be calculated in proportion to the extent fulfilled the liabilities, including the contractually agreed price or remuneration. If the price or remuneration is excessive, the basis for calculating this amount is the market value of a fulfilling benefits.

8.9. The right of withdrawal from a distance contract is not granted to the consumer in respect of contracts:

8.9.1. (1) the provision of services if the seller made a full service with the express consent of the consumer, who has been informed before the provision that under the provision by the Seller will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which Seller has no control, and which may occur before the deadline for withdrawal; (3) the object of which is the provision of non-prefabricated product, manufactured according to the specifications of the consumer or used to satisfy their individual needs; (4) where the product supplied is undergoing rapid decay or having a short shelf life; (5) which supplied is supplied in sealed packaging that after opening the package can not be returned due to health protection or hygiene reasons, if it were unsealed after delivery; (6) the object of which is to provide products that after delivery, due to their nature, are inextricably linked to other things; (7) in which the subject of the provision of alcoholic beverages, the price of which has been agreed at the conclusion of the Sales Agreement and the supply of which can only take place after 30 days and whose value depends on fluctuations in the market, over which Seller has no control; (8) in which the consumer has specifically demanded that seller came to him to make urgent repairs or maintenance; if the Seller provides additional services other than those which comply with the consumer demanded or provides products other than parts necessary for repair or maintenance, right of withdrawal granted to the consumer for additional services or products; (9) the object of which is to provide audio or visual recordings or computer software delivered in a sealed package, if the package was opened after delivery; (10) for delivering newspapers, periodicals or magazines, with the exception of subscription contracts; (11) contained in a public auction; (12) for the provision of accommodation other than for residential purposes, the carriage of goods, car rental, catering, services related to leisure, events, entertainment, sports or cultural, if the agreement marked a day or period of performance; (13) for the supply of digital content which is not stored on a tangible medium if the performance has begun with the express consent of the consumer before the deadline to withdraw from the contract and after having informed by the Seller about the loss of the right of withdrawal.

 

9. PROVISIONS FOR ENTREPRENEURS

9.1. This section of the Rules and the provisions contained therein relate only to customers and the Customers not being consumers.

9.2. The seller is entitled to withdraw from the Sale Agreement concluded with the non-consumer customer within 14 calendar days of its conclusion. Withdrawal from the Purchase Agreement in this case may be effected without giving any reason and is not born of the Client is not a consumer any claims against the Seller.

9.3. In the case of customers not being consumers Seller has the right to restrict the available methods of payment, including require prepayment in whole or in part, regardless of the chosen method of payment by the Client and the fact Sale Agreement.

9.4. With the publication by the seller of the product carrier to pass to the Customer who is not a consumer of the benefits and burdens associated with the product and the risk of accidental loss or damage to the Product. Seller in this case shall not be liable for any loss, loss or damage resulting from the adoption of the Product for carriage until the release of his client and for delay in the carriage of the consignment.

9.5. If sending the product to the customer by a carrier customer who is not a consumer is obliged to examine the shipment at the time and in the manner adopted for consignments of this kind. If it finds that during transport there is a loss or damage of the Product shall be required to perform all actions necessary to determine the liability of the carrier.

9.6. In the case of the Customers not being consumers Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Client appropriate statement.

9.7. Responsibility Providers / Resellers in relation to the Client / Customer who is not a consumer, regardless of its legal basis, be limited - both in a single claim, as well as any claims in total - to the amount paid the price and delivery costs under the Contract, but not more than the amount of one thousand. The service provider / seller is liable in relation to the Client / Client who is a consumer not only for the typical damage predictable at the time of concluding the contract and shall not be liable for loss of profit in relation to the Client / Customer who is not a consumer.

9.8. Any dispute arising between the Reseller / Service Provider and the Client / Service Recipient shall be subjected to non-consumer competent court for the seat Reseller / Service Provider.

 

10. FINAL

10.1. Contracts are concluded in Polish or English.

10.2. Changing the Rules:

10.2.1. Service Provider reserves the right to make changes to the Regulations of the important reasons for this is: change the law; changes in the modes of payment and delivery - to the extent to which these changes affect the implementation of the provisions of these Regulations.

10.2.2. In the case of the conclusion under these Regulations contracts of continuous amended regulations bind the Client if they have been preserved requirements set out in Art. 384 and 384 [1] of the Civil Code, it is a Client has been properly notified of the changes and do not terminate the agreement within 14 calendar days from the date of notification. In the event that a change of the Rules resulted in the introduction of any new taxes or increase existing Client who is a consumer has the right to withdraw from the contract.

10.2.3. In the case of the conclusion under these Regulations contracts of a different nature than the contract continuous (eg. Purchase Agreement) amendments to the Regulations shall in no way prejudice the rights acquired the Customers / Clients who are consumers prior to the entry into force of the amendments to the Rules, in particular the amendments to the Regulations will not have the impact on the already deposited or complex contracts and concluded, realized or executed Purchase Agreement.

10.3. In matters not covered in these Rules shall apply generally applicable provisions of Polish law, in particular the Civil Code; Act on electronic services of 18 July 2002. (Journal of Laws of 2002 No. 144, item. 1204, as amended.); sales contracts concluded between 25 December 2014 with customers which are consumers - the provisions of the Law on Consumer Rights dated 30 May 2014. (OJ 2014. pos. 827 as amended.); and other relevant provisions of applicable law.